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Dental Office Manager

Office Manager


Tebo Dental, an Atlanta-based pediatric dental group, is looking for an experienced professional, well-versed in effective leadership, to join our motivated and ambitious team. We are currently seeking an operations manager who is ready to take his/her career to the next level by contributing industry expertise and leading our dedicated team of professionals. You will be expected to quickly adapt to your role and all responsibilities outlined below so you can immediately implement strategies and processes to elevate the patient experience as well as the overall operations of the company.


Responsibilities:




  • Support the daily clinical and non-clinical operations of the office by enforcing office policies and protocols and overseeing the delivery of quality dental care


  • Monitor patient satisfaction in office and via satisfaction surveys; Act with urgency to resolve any quality control issues in accordance with the patients? needs, company policies, and regulated standards, offering feedback to the team as necessary


  • Ensure staff is proactively educating patients and parents on the importance of their oral health and recommended treatment to increase awareness and case acceptance rates


  • Streamline operational procedures and implement solutions to increase office productivity and ensure optimal efficiency company wide


  • Maintain HIPAA compliance and patient confidentiality within the office


  • Maintain all hygiene and safety regulations as mandated by OSHA


  • Lead meetings, trainings, and huddles with staff


  • Audit schedules for errors and/or inconsistencies and follow-up with staff to course correct as needed


  • Manage the blocking/unblocking of the schedule to reflect scheduling needs and to maximize productivity and efficiency


  • Manage unscheduled treatment reports and ensure patients are followed up with timely


  • Create challenges to encourage and motivate the team to ensure production goals are met daily


  • Maintain the appearance and functionality of the office; Follow-up on the resolution of any item(s) that need troubleshooting or repair


  • Monitor supply inventory and ordering as needed; Ensure all items remain organized and properly stored


  • Coordinate staffing within the office; communicate all staff tardiness, absenteeism, and coverage with HR


  • Oversee day-to-day employee relations, performance, and productivity; Ensure appropriate resources, support, and training materials are created and/or made available as needed


  • Conduct periodic meetings to reconnect with staff and complete annual performance evaluations


  • Discipline insubordinate staff and follow protocol to submit appropriate documentation


  • Provide coverage in any position within the office as needed


  • All other duties as assigned



Qualifications:




  • 2- or 4-year degree in business or healthcare management or other related degree is preferred


  • Previous supervisory experience within a dental office is required


  • Knowledge of dental terminology, dental office procedures, and Dentrix


  • Travel between our Lilburn, Dacula, and Gainesville practice locations is required


  • Flexibility to work between the hours of 7am-7pm


  • Must be available to work Monday through Friday and Saturdays as needed



Key Competencies:




  • Strong leadership, customer service, and organizational skills


  • Excellent oral and written communication skills


  • Ability to take initiative and be proactive in the day-to-day operations of the office


  • Represent the company?s vision and mission by encouraging the pursuit of excellence everyday


  • Ability to solve problems, provide immediate solutions, and make sound decisions independently


  • Strong desire to maximize opportunities and exceed goals


  • High degree of professionalism when building relationships with patients, parents, and staff


  • Strong attention-to-detail


  • Analytical thinking and problem-solving skills


  • Ability to work well under pressure and maintain a sense of urgency


  • Ability to give and receive constructive criticism in a positive manner



Benefits:




  • Career Advancement & Growth


  • Health & Dental Insurance


  • Long-Term Disability


  • Paid Time-Off


  • 401(k) with Company Match


  • Wellness Program with Personal Trainer


  • Exclusive Lifetime Fitness Partnership (Employee Membership Subsidy Program)



The Tebo Difference:


For more insight into who we are, please visit our website at TeboDental.com/WhoWeAre and our YouTube channels at YouTube.com/TeboTheTooth, YouTube.com/TeboForKids & YouTube.com/TeboDentalGroup.


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